Global Academic Publishing & Editorial Support Services

1. Pre-Processing Cancellation & Full Refund

Authors or sponsoring institutions may request a cancellation within 48 hours of invoice payment, provided that preliminary desk appraisal or double-blind peer review has not commenced. In such cases, a 100% refund (minus third-party payment gateway transaction fees, not exceeding 3-4%) will be issued.

2. Partial Refunds During Active Processing

If an author chooses to withdraw a manuscript after external peer reviewers have been assigned and active editorial labor has been invested, an administrative retention fee of 40% will be deducted to compensate external reviewers and editors, and the remaining 60% of the remitted fee will be refunded.

3. Non-Refundable Post-Acceptance / Post-Publication Stage

Once a manuscript has completed the peer-review cycle, received formal editorial acceptance, and entered final production (typesetting, XML tagging, or digital archiving), Article Processing Charges (APC) become strictly non-refundable, as the publication service has been fully rendered.

4. Accidental Duplicate Payments

If an author or university finance department unintentionally executes a double payment for the same invoice, the excess transaction will be refunded in full (100%) immediately upon notification.

5. Refund Processing Timelines & Methodology

All approved refunds are initiated within 2 business days and will reflect back to the original source of payment (credit card, debit card, or originating bank account) within 5 to 7 business days, subject to the remitter's card network or clearing bank schedule.

1. Information We Collect

We collect essential personal data necessary for academic editorial workflows: author names, academic affiliations, contact email addresses, manuscript files, and payment transaction metadata. We do not store sensitive credit/debit card numbers; all payments are processed directly via PCI-DSS Level 1 compliant gateways (e.g., Razorpay/Cashfree).

2. Manuscript Confidentiality

All submitted manuscripts and unpublished research findings are treated with strict confidentiality. Reviewers and editorial staff sign non-disclosure declarations, prohibiting the sharing, distribution, or unauthorized utilization of research data prior to formal publication.

3. Data Sharing & Third Parties

Pinnacle Publications will never sell, rent, or trade author contact lists to external advertisers. Data is shared exclusively with banking institutions and payment aggregators for statutory cross-border verification and e-FIRA generation under RBI compliance directives.

4. Data Retention & Author Rights

Authors have the right to request access to their stored personal data, request corrections, or request data erasure following the conclusion of editorial and legal statutory archiving obligations by writing to privacy@pinnaclepublications.com.

1. Nature of Deliverables (100% Digital)

Pinnacle Publications provides exclusively digital services and electronic deliverables. No physical merchandise or paper shipments are dispatched. As a result, conventional physical shipping fees and postal delays do not apply.

2. Delivery Mechanisms

All service outcomes—including Plagiarism Reports, Peer Review Synthesis Dossiers, Edited Manuscript Files (Word/LaTeX), Pre-Print Proofs, and Official Invoices/Payment Receipts—are delivered directly via encrypted electronic email to the corresponding author's registered address or made accessible via secure cloud links.

3. Standard Turnaround Schedules

• Editorial & Plagiarism Assessment: Delivered within 48 to 72 business hours.
• Comprehensive Copyediting: Delivered within 5 to 7 business days.
• Formal Payment Receipts & Invoices: Delivered instantaneously upon transaction clearance (maximum 24 hours).
• Final Article Publication Proofs: Delivered within 10 to 14 business days post-acceptance.

4. Non-Receipt Inquiries

If you have remitted payment and have not received your digital invoice or confirmation within 24 hours, contact our delivery helpdesk at support@pinnaclepublications.com with your transaction reference number.